Contact
- One address for everything: hello@cravim.ai. A person reads it.
- Say what you are writing about in the subject line and it reaches the right place faster.
- Postal address is below — a real one, for the letters that have to be paper.
hello@cravim.ai reaches us for every kind of question. We are a small team and would rather answer you directly than route you through a ticket system that makes it look like there are more of us than there are.
These subject lines get sorted first:
- Support — something is broken, or is not doing what you expected.
- Billing — invoices, plan changes, cancellations, refunds. See Refunds.
- Privacy — access, export or deletion of your data. You can also do all three yourself from Settings → Your data, which is faster than we are.
- Security — if you think you have found a vulnerability, please read Security first.
- Press — questions about the company or the product.
What to expect
We aim to answer within one business day, and we will tell you if something needs longer rather than leaving you waiting. Security reports are looked at the day they arrive. If you have emailed and heard nothing in three business days, send it again — that is a failure on our end, not a signal that we are ignoring you.
We do not offer phone support. Written questions get written answers we can both refer back to, which matters more than speed when the subject is billing or data.
Postal address
For legal notices and anything that has to arrive on paper:
C2Z LABS LLC — the company behind Cravim
6701 Koll Center Parkway, Suite 250
Pleasanton, CA, 94566
United States
hello@cravim.ai
Questions about this page? Email hello@cravim.ai and a person will answer.
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