Refund Policy

Last updated 8 August 2026

This policy sits alongside the Terms of Service. Where the two differ on refunds, this page is the one that applies.

Cancelling

You can cancel from your account settings at any time, without emailing anyone and without being routed through a retention offer. Cancelling stops the next charge. It does not end the current period — you keep the plan you paid for until it runs out, and everything you have made stays available to export.

First 14 days

If you paid for a plan and it is not what you wanted, email hello@cravim.ai within 14 days of that first payment and we will refund it in full. You do not have to justify it. We would rather refund someone than keep money from a person who is not getting value, and a 14-day window that comes with an interrogation is not really a 14-day window.

This applies to your first payment on an account. It is not a monthly right of return.

Renewals

Renewals are charged automatically on the same date each period, at the price shown when you subscribed. We email you before an annual renewal. If a renewal charges you by surprise — you meant to cancel, you forgot, the reminder went to spam — tell us within 7 days of the charge and we will refund it, provided the new period has gone largely unused. We are not looking for a reason to say no.

Because C2Z LABS LLC is registered in California, subscriptions are also covered by the California Automatic Renewal Law. Nothing on this page limits any statutory right you have where you live, and consumers in the EU and UK keep their own cancellation rights regardless of what is written here.

Credits

Plans include a monthly credit allowance, spent when you generate. Unused credits roll over while your subscription is active.

• Failed generations are refunded in credits. If a render fails, times out, or returns something visibly broken, tell us and we return the credits it consumed. You should not pay for our bug.
• Credits are not exchangeable for cash, and unused credits are not separately refundable when you cancel — they end with the subscription.
• Being unhappy with a result is not a failed generation. Generative models are probabilistic, and a clip that came out technically fine but not to your taste has still cost real compute. Regenerating costs credits.

Changing plans

Upgrading takes effect immediately and is prorated against what you have already paid. Downgrading takes effect at the end of the current period, so you keep what you paid for. We do not refund the difference for a mid-period downgrade.

Where we will not refund

• Accounts terminated for breaching the Acceptable Use Policy.
• Chargebacks raised without contacting us first — ask us, it is faster and it works.
• Credits consumed by generations that completed successfully.

How to ask

Email hello@cravim.ai with “Billing” in the subject and the email address on the account. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank rather than on us.